Central Services

ORDERS

How far in advance do I place an order?


Online shop orders are 2 days, but please email or phone if you need a cake earlier and hopefully I can fulfill your request. For custom cakes 7 days notice is required please. For tiered custom cakes 1 month is required, but I work on a first come first serve basis so best to get your order in early.




Changes to my order.


If you need to change the order for your cake or sweet bakes, whether quantity or design, please contact me as far in advance as possible. If the request is made 7 days or less of the original delivery/pick up date, this may not be possible. It really depends on the type of request - please contact me.




Terms and conditions.


When ordering from me you are agreeing to my Terms and Conditions. Please read the link.





PICKUP & DELIVERY

Can I collect my order?


Yes, pick up is available from my home in Brighton from Tuesday to Sunday, 12pm - 6pm.




Do you deliver and where to?


Delivery is available to certain suburbs in Melbourne ranging from free delivery to Zone 1 suburbs to $25 to Zone 5 suburbs. Please see delivery areas and rates. Deliveries are available to other suburbs - please email for a quote. Pick up from my home in Brighton is available from Tuesday to Sunday, 12pm - 6pm.




The travelling cake - do's and dont's.


My baked goods are packed securely and won't be damaged if you follow these simple steps. - cakes are very heavy if you have 2 or 3 tiers, so bring a friend with you to help guide you, open car doors etc. - if you have ordered a multi-tiered cake 4WD's or station wagons with a higher cargo area are best. - never put cakes on your lap, the best space is in the boot or on the floor of a passenger seat. - keep your cake or sweet bakes out of direct sunlight. -if it is hot turn on the airconditioning and if you have stored it in the boot, fold down one of the rear seats to help the cool air circulate.





PAYMENT TERMS

When and how do I pay?


For online orders, payment is made at the time of placing the order and can be paid through paypal, credit or debit card. For custom cakes & sweet bakes that are ordered greater than 28 days in advance, to secure your order 50% deposit is required once your order is placed and confirmed by me. 50% balance is required 7 days prior to the date of pick up or delivery. For orders that are placed less than 28 days, full payment is required.




Terms and conditions.


When ordering from me you are agreeing to my Terms and Conditions. Please read the link.





DIETARY REQUIREMENTS

Nut allergy


I can bake not using nuts, however I do use nuts in my kitchen and while I take every precaution to ensure my orders stay separate I cannot guarantee 100% no trace of nuts. Please phone or email to discuss further.




Gluten intolerance


Baked goods can be made using a gluten free flour however it must be stressed that gluten is used in the kitchen so I cannot guarantee 100% gluten free. Please phone or email to discuss further.




Vegan


Yes I do bake vegan sweet goods but some products are unable to be made. Please phone or email me to discuss further.




Dairy free


Yes I do bake dairy free sweet baked goods but some of my products are unable to be made. Please phone or email me to discuss further.




Eggless


Yes I do bake egg free baked goods, but some of my products are unable to be baked without using eggs. Please phone or email to discuss further.




Halal


I do consider that my baked goods are Halal friendly. I am currently in the process of submitting my ingredients to the Halal Certification Pty Ltd for approval.





REFUNDS, RETURNS & ORDER CHANGES

Refunds.


Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your baked goods upon arrival you must contact me within 24 hours of receipt. Karen Naylor will not accept any complaints made after this time.




Returns.


All my goods are baked to order and I do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your baked goods upon arrival you must contact me within 24 hours of receipt. Karen Naylor will not accept any complaints made after this time.




Cancellations.


A full refund will be given for cancellations made 28 days or more in advance of the order date and a 75% refund for orders cancelled within 14 - 27 days of the order date. Orders cancelled within 7 days of delivery/collection will not be entitled to any refund.




Date changes.


If you need to change the date of your order please contact me as far in advance as possible. If the change of date is made 7 days or less of the original delivery/pick up date, this may not be possible. It really depends on the type of order - please contact me.




Terms and conditions.


When ordering from me you are agreeing to my Terms and Conditions. Please read the link.




Changes to my order.


If you need to change the order, whether quantity or design, please contact me as far in advance as possible. If the request is made 7 days or less of the original delivery/pick up date, this may not be possible. It really depends on the type of request - please contact me.





PRODUCT INFO

What size are your cakes?


The cakes I bake are round cakes and are 10cm, 15cm, 20cm and 25cm in diameter and approximately 13cm high. You can have 1, 2 or 3 tiers. To work out the size of the cake you need to order will depend on the number of guests you are having and the portion size you want to serve. Please refer to my cake size and portion guide. It's a great idea to give a copy of this guide to whomever will be cutting up the cake at the event.




How do I care for my sweet bakes?


Your order will come with care and storage instructions specific to your order but in general the following care required is:- Cupcakes - keep in the sealed box that comes with your order. If your order is received the day before your event, place in the fridge overnight and remove 1hr before needed. If your order is received the day of event leave out on bench, out of direct sunlight and if warm air temperature turn on airconditioning if possible. If hot air temperature place in fridge until 1hr before needed. USE BY: Keep in airtight container in fridge and consume within 5 days. Biscuits - keep in sealed box that comes with your order. Leave out on bench and out of direct sunlight. If your biscuits have a filling keep in fridge and remove 1hr before required. USE BY: Keep in airtight container out of direct sunlight for up to 5 days. If your biscuits have a filling keep in airtight container in the fridge and consume within 5 days. Cakes - keep in the sealed box that comes with your order. If your order is received the day before your event and you have buttercream icing, place in fridge overnight and remove 1hr before needed. USE BY: Buttercream cakes should be refrigerated and covered if possible and consumed within 7 days.




The travelling cake - do's and dont's.


My baked goods are packed securely and won't be damaged if you follow these simple steps. - cakes are very heavy if you have 2 or 3 tiers, so bring a friend with you to help guide you, open car doors etc. - if you have ordered a multi-tiered cake 4WD's or station wagons with a higher cargo area are best. - never put cakes on your lap, the best space is in the boot or on the floor of a passenger seat. - keep your cake or sweet treats out of direct sunlight. -if it is hot turn on the airconditioning and if you have stored it in the boot, fold down one of the rear seats to help the cool air circulate.




Flavours, Fillings & Icings


Cake flavours available are: Chocolate Vanilla Red Velvet Lemon Peanut Strawberry Cake fillings available lemon curd strawberry conserve raspberry conserve maltesers hazelnuts oreos flake chocolate funfetti sprinkles peppermint flakes salted caramel passionfruit curd banana caramel Cake icings/covering available are: swiss meringue buttercream with lots of flavours available american buttercream ganache View my delicious cake flavour combinations guide....





FOOD BUSINESS LICENCE

Are you and your kitchen licenced to prepare and sell food?


Every food business operating in Victoria requires Food Act registration or notification to prepare and sell food to the public. The registration system allows environmental health officers to regulate and monitor local food businesses for compliance under the Food Act and National Food Safety Standards. I am accrediated as a Food Safety Supervisor and my kitchen is annually inspected and re-registered as a food business following the guidelines of the Food Act.